Complaint request

1.0 Valve has loosened / valve area lets air.
Please use the supplied valve wrench to retighten the valve. The valve is a service point which must be tightened several times before first use and during the season to ensure the 100% tightness.

1.1 Discoloration of the logo from the paddle
The Chinese manufacturer Aqua Marina uses here a not ideal print for the logo. Due to various&commachange; sunscreens&commachange; suntan oils & grease residue on the hands in combination with water&commachange; this can lead to the detachment and discoloration of the logo. We solve this problem internally by cleaning the logo with nail polish remover or acetone. With the above cleaning options&commachange; the adhesive residues can be removed without any problems.

1.2 Manual hand pump squeaks during pumping
It is completely normal that the manual SUP hand pump begins to squeak. Through frequent use of the pump&commachange; the lubricating film on the pump piston is lost. By simply spraying a grease spray such as WD-40 on the pump piston&commachange; you can fix the squeaking very easily.

1.3 Small bubble on the opposite side of the valve
The bubble is a so-called expansion point on the opposite side of the valve.
This is needed so that the SUP's air pressure can regulate itself. When the SUP is fully inflated and by other influences&commachange; for example&commachange; warm air and sun&commachange; the air pressure is regulated by this small bubble next to the valve. This is necessary so that the board does not burst open. The PVC is not so supple and flexible at the beginning. The bubble will get smaller with time or may even disappear completely. You don't have to worry about the function or the tightness of the board.

1.4 Bubble on the back of my SUP
The bubble on the back end of the SUP is completely normal and results due to the insertion of the valve in the manufacturing process. When inserting the valve in the manufacturing process&commachange; the drop stitch threads need to be taken out of this area so that the valve has enough room to fit. This results in the bubble on the back. The bubble has no effect on the ride and glide characteristics and is present on every SUP.

1.5 Discoloration or discoloration of the Foam Top
We are aware of the problem sporadically from the Chinese manufacturer Aqua Marina. Unfortunately&commachange; the manufacturer does not accept the complaint&commachange; because it is in most cases leads back to the use of sunscreens or suntan oils.

1.6 Manometer with manual hand pump does not build up pressure
The manometer can only display a pressure from a value of about 6-7 PSI&commachange; because the pump needs a certain recoil of the already filled liter volume to be able to display pressure on the manometer. This is completely normal. SUP boards need a maximum pressure of 15-18 PSI depending on the manufacturer. Therefore&commachange; it is also normal that the pump does not display pressure at the beginning of the pumping process.

1.0 Tube valve leaks / Tube valve retighten
Most of our tubes are provided with Boston valves or with H3 high pressure valves. If there are leaks&commachange; please proceed as follows:

Boston Valve valve:
Please make sure that your Boston Valve is screwed in straight and tightened. Air leakage may occur if the valve has not been screwed back in accurately after bleeding.

H3 high pressure valve:
Please take a valve wrench for high pressure valves to tighten them. Open the valve cap of the H3 high pressure valve.  Tighten the valve with the valve wrench and gentle pressure.

1.1 Replacing the inner bladder of a tube yourself
Please remove the defective inner bladder from the tube. Put the new inner bladder into the tube and spread it out. Make sure that the inner bubble is nicely laid out at the ends&commachange; corners and edges. Inflate the inner bubble slightly and adjust the inner bubble again so that it fits exactly everywhere. Shift them the zipper and blow the inner bubble completely on.

1.2 Using a tow triangle with a tube
When using an outboard motor&commachange; it is recommended to attach a tow triangle between the rope and the outboard motor so that the rope cannot get caught in the outboard motor and cause any damage.

1.0 Leaks at the kayak valve / kayak valve retighten
Most of our kayaks are equipped with Boston valves or with H3 high pressure valves. In case of leaks&commachange; please proceed as follows:

Boston Valve:
Please make sure your Boston Valve is screwed in straight and tightened. Air leakage may occur if the valve has not been screwed back in accurately after bleeding.

H3 high pressure valve:
Please take a valve wrench for high pressure valves to tighten them. Open the valve cap of the H3 high pressure valve.  Tighten the valve with the valve wrench and gentle pressure.

1.1 Replace the inner bladder of a side kayak tube or bottom inner bladder by yourself
Open the zipper. Take a stronger string or rope and pull it into the mesh textile cover while pulling out the defective inner bladder. Take the new inner bubble and pull it in using the rope that has already been pulled in. Once the bladder has been replaced&commachange; inflate it slightly and readjust it. After that&commachange; the bladder can be inflated to the specified pressure.

1.2 Into the kayak penetrates from below water
If they come during the trip from below water into the kayak&commachange; they make sure that all their drainage openings (drainages) are properly closed. It may be that one has opened and not closed again during the last use to empty accumulated spray water on the shore.

1.0 Velcro Straps at Velcro bindings&commachange; partially replaceable
It can happen that a wakeboard binding with Velcro Straps&commachange; one of these broken. With most Velcro Straps bindings&commachange; these can be easily replaced.

1.0 Manual hand pump squeaks during pumping
It is completely normal that the manual SUP hand pump begins to squeak. Through frequent use of the pump&commachange; the lubricating film on the pump piston is lost. By simply spraying a grease spray such as WD-40 on the pump piston&commachange; you can fix the squeaking very easily.

1.1 Why does my electric 12 volt pump not which I have plugged in the car
Please note that when using a 12 volt pump with cigarette lighter the engine must run their cars&commachange; so that the pump can provide the specified power

1.0 Proper use of the RollerBone SoftPad
Always place the RollerBone SoftPad with the nubs facing up or remove the Softpad from the RollerBone Board after use.